MENU
  1. Eduserv
  2. Eduserv Blog

Tag Archives: digital by default

Opinion: Local government digital standards and the formation of local GDS

|

Last month ‘LocalGov Digital’, a recently formed group of digital leaders, published the Local Government Digital Service Standard. Working with GDS, who’s own ‘digital by default’ standard was launched last June, the standard suggests a common approach for local authorities to deliver excellent quality, user centred, value for money digital services. There is a powerful […]

Read more...

Charity digital specialists admit they need to change the way they communicate with leadership

|

When you have over 40 Heads of Digital in a room and they all agree that they need to stop talking about digital transformation you know you’ve reached a tipping point. This was the case at the Digital Change Forum we hosted in partnership with attendees from organisations including Samaritans, RSPB and many other leading […]

Read more...

Shared Services – Getting IT Right in the Public Sector

|

As shared services continue to grow across the public sector and with increasing pressure to reduce spending, it is vital to implement changes in IT to support a smooth transition. Jos Creese, former CIO for Hampshire County Council, recently wrote a guide for the implementation of shared services within local government and the importance of the role of […]

Read more...

Time to change our expectations of digital public services

|

A recent survey by Which? criticised the HMRC helpline for taking an average of 38 minutes to answer a call. But in this digital age, shouldn’t the telephone be a last resort after live chat, self-service and automated help? We’ve still got a long way to go in designing ‘digital by default’ public services. Well-designed […]

Read more...