Eduserv is a company limited by guarantee (registered in England & Wales, company number: 3763109) and a charity (charity number 1079456), whose registered office and principal place of business is Royal Mead, Railway Place, Bath, BA1 1SR. If you’re on our mailing list or a visitor to this website or you work for an organisation who uses our cloud services, we want to explain how we respect your privacy. If you have any questions about this privacy notice or about your personal information, then please call  0300 1210 010 or email

Our overall policy is to collect the minimum personal data that we need to provide you with our services and to keep you updated about them. We keep personal data for as short a period as possible and take good measures to protect it. We’re always happy for you to check the data we have about you and we’ll delete it if you want us to – unless this would mean we wouldn’t be able to provide your organisation with the services they’ve purchased.

How have we got your information   
  • You may have given us your personal data yourself. For example, you may have given us your business card at an event, emailed us requesting information, or filled in an online form so that you could download a report, document or some other information.
  • We may have found your contact details at some publicly available source but in this case we wouldn’t use them without your consent.
  • Your organisation may have given us your personal data or asked you to give us it because your role is key to the services they’ve purchased.
  • If you visit this website (, we might use cookies and analytical tools to collect anonymous information about your visit. Cookies are small text files placed on your computer to collect standard internet log and visitor behaviour information. Tracking and analysing visitor activity enables us to improve the website. For further information visit or You can set your browser not to accept cookies and the above-mentioned websites tell you how to remove cookies from your browser. However this might disable some of the key website features.
what information do we collect   
  • We only ask for your name and job title, your organisation’s name and your business contact details (phone numbers and email address). We’ll only keep personal email addresses or personal phone numbers if you have specifically asked us to use them.
  • Occasionally we might ask you for other personal information when we run an event or an online survey. But we’ll always make it clear why we’re collecting that information and how long we’ll keep it and of course it will be up to you whether you want to participate in the event or survey.
what will we do with your information

We only use your information in connection with Eduserv services.

  • We may contact you with news about Eduserv including changes and improvements to service and to tell you about any events or surveys that we’ll be running.
  • If you’re the nominated contact for your organisation, we may also need to use your personal data to process your purchase orders, invoices and payments and to contact you about the service.
  • We’ll never sell or share your personal data with any third party except for third parties who provide part of our services – for example service providers may need some of your details so as to ensure that the services are only accessed and used by people who are properly authorised. Sometimes we’ll run communication campaigns using carefully selected marketing agencies to contact you on our behalf and so we’d have to give them your contact details. All of these third parties have to give us contractual commitments to only use your information in connection with Eduserv services. If any of them want to put you on their own mailing lists they need your specific agreement and they should let you review their own privacy policy.
  • Contact us for if you’d like details about any specific third party that we’re using.
how we protect your information 
  • We adopt best industry practice to protect your information by aligning with the international standards for information security such as ISO27017 and ISO27018 and we hold our own ISO27001 certification. We keep your personal information behind firewalls to prevent unauthorised access and it’s encrypted in transit.
  • We use Microsoft’s Azure and Amazon’s AWS public cloud platforms for our cloud services. Microsoft and Amazon adopt leading security measures and are certified to all the standards we’ve listed above and also CISPE, which specifically addresses information security in the cloud. You can read more about their security measures here:

  • Your information may also be kept in other public or private clouds used by the service providers we’ve selected for our marketing, support and finance systems. We only use service providers where we are happy with the security measures they implement to protect the data we entrust them with and wherever they are located, they have to give us contractual commitments to adopt practices consistent with the requirements of the General Data Protection Regulation.
how long do we keep your information    
  • We’ll keep your personal information until you tell us not to. All our communications will ask you if you want to continue receiving Eduserv news. Every couple of years we’ll also contact you to check that you’re still happy to hear from us.
  • However, by law we must keep financial records such as purchase orders and invoices for six years. If you’re the nominated contact for your organisation, your details might appear on these records. But apart from this, we keep your information until your organisation tell us not to – for example when you stop working for them or because your job role has changed. In any case, we contact your organisation every two years to check that your details are still valid. One year after your organisation’s contract with us ends, we’ll contact you to see if you want us to delete your contact details or whether you’d like us to continue to send you our news.
how can you check your information                                                                                                                            
  • We’re happy for you to check the information we have about you at any time. You can ask us to tell you what information we have, why we have it, how we protect it etc. You can also check that your information’s accurate and we’ll make any corrections promptly. Similarly we’ll delete your information if you ask us to.
  • Please note that if you’re an the nominated contact for your organisation, we’re obliged to check with them before we delete your information. This is because they are the data controller for your information and, for example, they might need us to substitute someone else’s contact details before we delete yours.
  • If you want to know about your information please use the contact details shown at the top of this notice.
other websites

This Eduserv website contains links to other websites. Your visit to those other websites will be governed by their own published privacy policies.

OpenAthens and Chest are other Eduserv branded services which are governed by their own privacy policies, which are similar to this one and which appear on their own websites and

changes to our information security practices

We review our information security practices frequently, so this privacy notice will be updated periodically, therefore we suggest you check it from time to time. The version that appears here was published in February 2018


To get our advisers working seamlessly alongside your own team, email us or call 0300 1210 010