We integrated complex decision making technology into the NHS Direct health and symptom checkers, helping more patients to address their symptoms online.
NHS Direct is committed to improving its publicly available digital services in England by enhancing the tailored health information it provides to patients online.
NHS Direct identified a number of challenges with their existing online service. One notable challenge was developing and updating website content using a bespoke content management system. Roger Donald, Head of Digital Delivery for NHS Direct, commented on the limitations of the existing system, "The publishing process was time consuming and required the involvement of technically trained staff to update content."
NHS Direct wanted to:
Enable more patients to address their symptoms online, reducing the need for patients to visit their GP or an Accident & Emergency unit.
Improve the look and feel of its health and symptom checkers as well as ensuring they are easy to use.
Ensure that managing and updating content would be quick and easy for its staff and controlled by workflow.
Understand complex patient journeys so that the online services can be fine tuned over time.
Syndicate its health and symptom checker services to other channels, such as partner websites and mobile platforms.
Demonstrate cost savings to the wider NHS
NHS Direct chose to re-build their online services using Sitecore, one of the most advanced content management systems (CMS) on the market. We were recommended by Sitecore to the Prime Contractor, InferMed Limited, because of our track record in delivering complex projects for other customers.
The solution, developed by Eduserv and InferMed, delivered a number of new features including: