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A recent survey by Which? criticised the HMRC helpline for taking an average of 38 minutes to answer a call. But in this digital age, shouldn’t the telephone be a last resort after live chat, self-service and automated help? We've still got a long way to go in designing 'digital by default' public services. Well-designed intuitive online systems should need little, if any, int ...

This report brings together the responses from multiple local government CEOs, to find out what they want from CIOs, CTOs and their IT teams, to help meet future public needs.

This week sees the launch of our Local Government Executive Briefing Programme, a new initiative aimed at helping senior decision-makers in local government plan effectively for digitally-enabled service transformation. Leading the initiative will be recently appointed Principal Analyst, Jos Creese, former CIO at Hampshire County Council. Alongside the Eduserv team ...

We're thrilled to have won the Charity Times Better Society Awards Technology Provider of the Year category. This month our CEO, Stephen Butcher attended the Charity Times Better Society awards at the swanky Millenium Hotel, Mayfair. Even better than the tasty dinner was the fact that despite strong competition, we scooped the Technology Provider of the Year awar ...

This report explores how charities are tackling the transformational challenge in practice. We look at current priorities, the challenges, and how to create the right culture to make change happen.

This report explores how councils are tackling the challenges of smaller budgets and raising citizen expectations through changes to the way they approach and manage their IT.

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