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The word ‘digital’ can be unhelpful or even misleading if it is not explained carefully. It is a widely used but often a poorly defined term. At the same time, it’s a term that local government needs to get to grips with – and not just those who are perceived to be working in ‘digital’ or technology roles, but across the workforce. The Eduserv Executive Briefing Programme’s l ...

In-depth research report jointly produced with the PPMA to support the development of digital skills in local government.

This article was originally published in the MJ It is generally accepted that creating digital public services is more about changing culture and behaviours in organisations than it is about introducing new technologies. It is surprising therefore that we seem to spend relatively little effort either defining what we really mean by ‘digital’ in practical terms, or the skills ...

Matt Prosser, Chief Executive, Dorset Councils Partnership, is guiding the Eduserv Executive Briefing Programme on our ‘Skills for digital change’ research as part of his role on the programme’s Steering Group. This month Matt shared his thought on digital leadership in The MJ.

In an interview published in ITPRO this week, Ed Garcez, Chief Digital and Information Officer (CDIO) of Camden, Haringey and Islington Councils - and friend of the Executive Briefing Programme – talked about shared learning, bringing new talent to the public sector and using data better. As usual, Garcez is absolutely on the money with his views and hit on a number of hot top ...

This report brings together information and insights on how to take the first steps in preparing for the incoming GDPR regulation as a charity

This report brings together information and insights on how to take the first steps in preparing for the incoming GDPR regulation as a local authority.

Your homepage is an important part of your overall digital strategy. Not only is it often the starting point for many users, but it’s also a front of house for your entire organisation. Getting it right can be tricky, especially when there are different services all vying to be centre-stage. Take the following short quiz and find out how well your homepage is performing agains ...

This article was originally published in The MJ In just over a year, the General Data Protection Regulation will go live, transforming the way councils collect and store personal data. When it comes into effect in May 2018, GDPR will lay down new rules covering consent to hold and process data, the right to be forgotten or to make subject access requests with regard to data h ...

In the fifth article of our series on the new General Data Protection Regulation (GDPR), Vee Rogacheva, User Experience (UX) Designer for Eduserv, explains how organisations can review their website and apps to ensure GDPR compliance and a good user experience. For most organisations today, websites and apps are crucial for capturing the personal data they need to improve mark ...

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