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Southwark embarked on a shared ICT service in November, with Brent and Lewisham councils, taking back direct control of their IT, after outsourcing technology requirements for many years. We began by holding workshops for senior managers in all three organisations to look at the parameters involved in shared services and to try and understand each other’s points of view. This ...

Eduserv’s Executive Briefing Programme have investigated the complexity and the variety of shared services relationships and the due diligence required to help to ensure success. Working with many councils and specialists in the field, our findings have been used to develop an assessment tool ‘RASP’ [Readiness Assessment for a Shared Services Programme] with Socitm, now freely ...

Focusing on shared services across local authorities, this week’s Eduserv webinar, hosted by Jos Creese Principal Analyst, Eduserv Executive Briefing Programme, features first-hand accounts of council shared service experiences. From partnership, trust and compromise to conflict and high emotion, Ed Garcez, CIO & CDO, Camden, Haringey and Islington Shared Service, Emma Mar ...

Andy Powell, Eduserv Chief Technology Officer, has been appointed a judge of The Shield in the Cloud Innovation Challenge - the first global anti-corruption innovation challenge to reward start-ups, corporations and governments working in innovative technology aiming to promote transparency and accountability compliance worldwide. Organised by C5 Accelerate, an international t ...

Shared Services in the public sector can mean many things, from an informal agreement to collaborate, to a deep and fully integrated model. We know that most councils are now in some form of shared service, and what is common is the need to do proper preparation and due diligence, both to agree what is going to be shared, but also to uncover the main agree of risk and vulnerabi ...

Our Executive Briefing Programme research found that cloud strategy within local authorities is still developing – for example with only 39% saying they have a cloud IT policy in place. Today many local authorities are considering public cloud for its flexibility and broad service offering. However, there are misconceptions about public cloud’s suitability for local government ...

With new innovative IT solutions to take advantage of, citizens expecting digital services and shrinking IT budgets, the demands on IT teams are ever-evolving. Therefore the way Local Authorities operate and manage their IT estates needs to evolve with it.   But how should they evolve? What does a modern IT operating model look like? And how does cloud fit into this? In th ...

Eduserv recently brought together an experienced panel from the public and third sectors to discuss digital leadership. An audience of over 40 specialists and interested parties listened to the discussions about the key drivers and hurdles in progressing towards a digital future, and then took part in a lively round of Q&A. This report provides a summary of the key discuss ...

Listen to the EBP skills for digital change webinar We are all told that ‘digital’ is much more about ‘people and cultures’ than it is about ‘process and technology’, so why is it that so many digital programmes still gravitate back to a technology focus (systems, websites, cyber, iPads, social media tools etc), and why are so few HR professionals at the heart of digital chang ...

Earlier this year Eduserv’s Executive Briefing Programme conducted extensive research into ‘Skills for digital change’.  Our research found that sometimes there is lack of understanding amongst HR professionals about what ‘digital’ means and the steps that HR/OD professionals should be taking to equip themselves and their organisation’s workforce for the future. As a follow-up ...

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