With new innovative IT solutions to take advantage of, citizens expecting digital services and shrinking IT budgets, the demands on IT teams are ever-evolving. Therefore the way Local Authorities operate and manage their IT estates needs to evolve with it.


But how should they evolve? What does a modern IT operating model look like? And how does cloud fit into this?

In this video Omid Shiraji, Interim CIO at Camden shares his experiences of building an IT operating model, covering:

- Step-by-step approach to building an IT operating model
- Factors for consideration in regards to cloud
- Lessons learnt, reflections and vision for the future

Omid was also joined by Julian Digby Principal Architect at Eduserv and a represtentive Helena Zaum from Microsoft Azure who both shared examples of how other local authorities have set up when moving to the cloud.


Introduction and welcome from session chair.
Julian Digby, Eduserv

Building an IT operating model for (not just) the cloud.
Omid Shiraji, Camden London Borough Council

Public cloud enabling business change
Helena Zaum Industry Solutions Manager at Microsoft 


About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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