Eduserv’s Executive Briefing Programme have investigated the complexity and the variety of shared services relationships and the due diligence required to help to ensure success. Working with many councils and specialists in the field, our findings have been used to develop an assessment tool ‘RASP’ [Readiness Assessment for a Shared Services Programme] with Socitm, now freely available for councils and others to use. 

In this webinar, we explored some of the issues associated with sustainable and successful shared service model. What works and why, pitfalls and risks, what due diligence is recommended in the early stages to ensure a solid foundation, typically risks and where the benefits lie above and beyond saving money. 

Our panel of experts will give their views and take your questions: 
Ed Garcez, CIO & CDO, Camden, Haringey and Islington Shared Service 
Emma Marinos, Director of Modernise, Southwark LBC 
Max Salisbury, Content Editor, Socitm 
Discussion and Q&A chaired by Jos Creese 



About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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