Eduserv’s Executive Briefing Programme’s research into health and social care integration highlighted the need to work together for positive change in the NHS and social care system.

In January we worked with Government Computing to promote a delivery-focused conversation about the change that technology can help to stimulate.

Throughout the week we heard from a wide range of contributors:

Jos Creese, principal analyst, Eduserv’s Executive Briefing Programme, argued that technology should stimulate fundamental change but integrating health and social care is so much more than a job for the IT team.

Karl Goatley, director of IT at Sussex Partnership NHS Foundation Trust, said that a fresh approach to IT for healthcare is taking hold – and the ‘IT Crowd’ can help to deliver more integrated care.

Dylan Roberts, Leeds City Council’s chief digital officer, said that platforms, not proprietary technology, must power integrated health and care, and that ‘platform thinking’ can be extended beyond care records to combine care resources around the individual’s specific needs.

Jocelyn Palmer, programme manager of Connecting Care Bristol, North Somerset and South Gloucestershire, argued that information governance can be viewed by some as a barrier to sharing information but it needn’t be a blocker - and ultimately collaboration is the key to integration.

Dr. Tony Shannon, the clinical lead for Ripple, promoted a more open approach to Health IT to enable seamless sharing and use of digital care records.

Dr. Amir Hannan, GP, highlighted how technology is changing the way we live our lives, but asked how can we transform healthcare? He argues that we need a ‘paradigm shift in healthcare’: by funding GPs to encourage patients and families to have access to their electronic health records, patients can become fully engaged and ultimately cost the tax payer less.

Dr. Donal Collins, clinical lead for the multi-specialty community provider ‘Better Local Care” in Gosport, said that technology – and particularly, data – are key enablers in realising a new and better form of care in New care model vanguards provide a blueprint for success.

The conversation doesn’t end here. Government Computing and Eduserv will be returning to this topic. If you have a story to share please get in touch: Natasha Gwilliam, Executive Briefing Programme Manager, Eduserv.


The Eduserv Executive Briefing Programme has published two in-depth reports on the challenges of health and social care integration.

Health and Social care Integration (Part 1) – Confronting the Challenges

Health and Social care Integration (Part 2) – The Potential of Digital

About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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