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This report:

  • Examines the skills gap in local government that needs to be addressed for – IT/Digital specialists, the broader workforce, senior management, politicians and the public.
  • Identifies and explores major themes to consider when moving to a more digital business model: planning, leadership, recruitment and performance, training and learning development, collaboration with staff and customers
  • Provides case-studies, examples and tips to support organisational wide development of digital skills.
  • Has been jointly commissioned and produced by HR and IT professionals.
  • Has been produced with over 130 local government contributors – including CEOs, councillors and directors of HR/OD, IT, Customer Service and Transformation.

For more information about the Executive Briefing Programme please see our home page.

About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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