This report (Part I) is written for all those who have influence and a part to play in shaping the future of integrated health and social care: policy makers, senior executives, CIOs and politicians in the health and social care sectors. It is a broad audience because the nature of the challenge is broad and requires wide and committed support for change.

It is arguably health and social care integration which, more than any other area, will define and shape the future of digital public services. The report provides context and guidance on what needs to change in order to make faster and more sustained progress, given a UK history of problems and obstacles.

We believe that the key challenges do not lie in the technology, but in truly placing the individual service user at the heart of service design, dealing with the cultural and governance implications of this.

Part II is now also available: 'The potential of digital', which considers the digital components needed for integration.

Click here to download your copy

About the author

Jos Creese

As Principal Analyst, Jos acts as the face of our Local Government Executive Briefing programme, independently educating IT and business leaders on a range of business issues and technological challenges. Jos is an independent consultant specialising in helping organisations shift to digital operating models, especially in the public sector. With over 25 years' IT management experience, he has held a number of CIO and non-executive director positions, including with Hampshire County Council as CIO and CDO, supporting business change programmes enabled by IT and leading many IT shared services and IT partnerships in the region. He was president of the Society of IT Management in 2010 and is current president of BCS (the Chartered Institute for IT). He has been named the ‘most influential and innovative UK CIO’ listed in the ‘Top 100 CIO’ since its inception.

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