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Shared service programmes continue to grow within the public sector, offering opportunities to share capacity, costs, risks and best practice.

Technology plays a significant part in the support and implementation of these collaborative services. As such it has become the highest risk, highest value and most complex work stream within project.

Jos Creese, Principal Analyst at Eduserv, offers practical guidance for CEOs on the IT elements to be considered when planning the shared service IT strategy, and where to begin.

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About the author

Jos Creese

As Principal Analyst, Jos acts as the face of our Local Government Executive Briefing programme, independently educating IT and business leaders on a range of business issues and technological challenges. Jos is an independent consultant specialising in helping organisations shift to digital operating models, especially in the public sector. With over 25 years' IT management experience, he has held a number of CIO and non-executive director positions, including with Hampshire County Council as CIO and CDO, supporting business change programmes enabled by IT and leading many IT shared services and IT partnerships in the region. He was president of the Society of IT Management in 2010 and is current president of BCS (the Chartered Institute for IT). He has been named the ‘most influential and innovative UK CIO’ listed in the ‘Top 100 CIO’ since its inception.

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