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The Eduserv Executive Briefing Programme recently hosted a roundtable discussion, with London Borough of Hackney and Sift Digital.

Representatives from ten councils attended, to share their experiences about approaches to managing successful digital change. We did talk about technology, but our conversation quickly acknowledged that transformation will never be truly effective unless there is a fundamental change in mind-set.

This report summarises the top ten findings from our discussion, including:

  • How we can become more user-centered, and engaging with citizens to develop new services
  • The importance of developing cooperative relationships across the public sector
  • Changing the way we attract, manage and empower staff
  • Building the right skills for digital change

Click here to download your copy

About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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