Jos Creese, Principal Analyst of Eduserv’s Executive Briefing Programme (EBP), chaired a roundtable discussion aimed at uncovering the secrets behind creating a successful shared service programme.

Around the table there were success stories and lessons to be learned from, relationships that had and hadn’t worked for a variety of reasons, and a few examples from the private sector and health. A great starting point for a discussion!

This report summarises the findings - including motivations for sharing, key factors for shared service success and barriers to to overcome.

Our discussion built on a previous research paper produced by the EBP – ‘Shared Services: Getting IT right’ – which describes the IT dependency in a shared service and how to effect a successful transformation.

Click here to download your copy

About the author

Natasha Veenendaal

Natasha runs Eduserv's Local Government Executive Briefing programme. Working closely with Jos Creese, Principal Analyst, and the steering group of senior local government leaders, she aims to increase sector-wide understanding of the benefits of cloud computing and broader digital initiatives. This includes working on research reports, conducting interviews, putting together events and engaging with industry figures at events and through social media. Before Eduserv, she spent 14 years working for international publishing and events businesses. First in the financial sector with 9 years at Euromoney, including a two year secondment in Hong Kong, and more recently 5 years in digital, delivering conference agendas on topics such as app development, enterprise mobility, cloud, and digital marketing.

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