Insight

When you have over 40 Heads of Digital in a room and they all agree that they need to stop talking about digital transformation you know you’ve reached a tipping point. This was the case at the Digital Change Forum we hosted in partnership with attendees from organisations including Samaritans, RSPB and many other leading UK charities agreed that the terms ‘digital first’ and ‘ ...

Cloud computing has enormous potential to both save local authorities money and give them the flexibility they need for the change-driven future that lies ahead of them. The combined benefits of digital first thinking and cloud solutions can truly enable an organisation to reshape its service provision and through this meet budget objectives while protecting critical services. ...

Charity leaders still aren’t fully addressing the issues that will allow digital to become core to the way charities work. Without this top down approach to transformation, digital leads are worried that charities will cease to exist in a digital world. This report outlines 5 key areas that charity leaders should address to start moving the digital agenda forward.

The sharing of public sector services continues to grow. And with such high dependency on digital technology it is important to get the IT right. This report outlines the digital considerations when undertaking a shared service programme; providing practical guidance on where to begin, and the IT elements required to plan a successful transformation.

Only a small minority of charities are making headway on the digital agenda. This report outlines our manifesto for digital change in charities - four clear messages for Heads of Digital and charities who want to make headway on this issue about what they need to do differently.

A recent survey by Which? criticised the HMRC helpline for taking an average of 38 minutes to answer a call. But in this digital age, shouldn’t the telephone be a last resort after live chat, self-service and automated help? We've still got a long way to go in designing 'digital by default' public services. Well-designed intuitive online systems should need little, if any, int ...

This report brings together the responses from multiple local government CEOs, to find out what they want from CIOs, CTOs and their IT teams, to help meet future public needs.

This week sees the launch of our Local Government Executive Briefing Programme, a new initiative aimed at helping senior decision-makers in local government plan effectively for digitally-enabled service transformation. Leading the initiative will be recently appointed Principal Analyst, Jos Creese, former CIO at Hampshire County Council. Alongside the Eduserv team ...

We're thrilled to have won the Charity Times Better Society Awards Technology Provider of the Year category. This month our CEO, Stephen Butcher attended the Charity Times Better Society awards at the swanky Millenium Hotel, Mayfair. Even better than the tasty dinner was the fact that despite strong competition, we scooped the Technology Provider of the Year awar ...

This report explores how charities are tackling the transformational challenge in practice. We look at current priorities, the challenges, and how to create the right culture to make change happen.