Insight

This report summarises the discussion and survey findings from Eduserv's research at "Think Cloud for Local Government", giving some new insight into cloud adoption maturity in local government..

We recognise that many local government authorities are currently considering moving to the cloud to support new ways of working and to help deliver services in a better and more cost effective way. However many organisations are unsure how to begin this journey, and with legacy infrastructure in place and the investment needed, moving to the cloud can seem like a daunting pro ...

Coinciding with the launch of the most recent Eduserv ‘Local Government Executive Briefing Programme’s (LG EBP) publication – “Shared Services – Getting IT Right”, Bristol City Council hosted a thought-leadership event on the topic this month. It was an interactive session, with insight into the research work by Eduserv and from two outstanding external speakers:  Matt Prosser ...

When you have over 40 Heads of Digital in a room and they all agree that they need to stop talking about digital transformation you know you’ve reached a tipping point. This was the case at the Digital Change Forum we hosted in partnership with attendees from organisations including Samaritans, RSPB and many other leading UK charities agreed that the terms ‘digital first’ and ‘ ...

Cloud computing has enormous potential to both save local authorities money and give them the flexibility they need for the change-driven future that lies ahead of them. The combined benefits of digital first thinking and cloud solutions can truly enable an organisation to reshape its service provision and through this meet budget objectives while protecting critical services. ...

Charity leaders still aren’t fully addressing the issues that will allow digital to become core to the way charities work. Without this top down approach to transformation, digital leads are worried that charities will cease to exist in a digital world. This report outlines 5 key areas that charity leaders should address to start moving the digital agenda forward.

The sharing of public sector services continues to grow. And with such high dependency on digital technology it is important to get the IT right. This report outlines the digital considerations when undertaking a shared service programme; providing practical guidance on where to begin, and the IT elements required to plan a successful transformation.

Only a small minority of charities are making headway on the digital agenda. This report outlines our manifesto for digital change in charities - four clear messages for Heads of Digital and charities who want to make headway on this issue about what they need to do differently.

A recent survey by Which? criticised the HMRC helpline for taking an average of 38 minutes to answer a call. But in this digital age, shouldn’t the telephone be a last resort after live chat, self-service and automated help? We've still got a long way to go in designing 'digital by default' public services. Well-designed intuitive online systems should need little, if any, int ...

This report brings together the responses from multiple local government CEOs, to find out what they want from CIOs, CTOs and their IT teams, to help meet future public needs.