Insight

Over the past few years we’ve got used to hearing about the benefits of User Experience (or UX) design in the development of charities’ digital services. But usually we hear only the headlines about the boost this can provide to donations. What’s often underplayed is the extent to which the UX process also removes underlying uncertainty and massively reduces wasted effort and ...

The Department for Education (DfE) decided to make the move to Microsoft Azure as part of a wider modernisation programme that began two and a half years ago with a vision of becoming a more agile organisation, with the ability to bring new digital services to market rapidly.

Eduserv and the Charity Finance Group (CFG) have joined forces on a research and engagement project to investigate the role of finance in digital change in the charity sector.  The aim of the programme is to facilitate peer learning, helping charities to adapt to and get the most from the changing digital landscape. Using surveys, roundtable discussions and interviews, the pro ...

Download the guide here This guide and the research on which it is based, has been carried out jointly by the ‘Public Sector People Manager’s Association’ (PPMA), and the Eduserv Executive Briefing Programme (EBP). We are grateful to the LGA who have reviewed and commented on the final draft. It gives practical advice to HR professionals to help them to equip their organisati ...

The opportunity for the third sector is enormous, so what is holding our not-for-profit organisations back? "Digital leadership": an important, if contested and prematurely tired phrase. What we mean, surely, by digital leadership is simply the midwifery and bringing-up of digital business, being the convergence of business and technology. Don’t we? Digital leadership, for ...

Sharing information and technology services across local authorities has changed. Sharing used to focus on realising efficiencies through economies of scale and user productivity improvements, at the expense of encouraging greater integration and collaboration across services. As shared services have extended beyond the back-office (with some councils merging front-office servi ...

We know from talking to our customers that the business case for the move can be complex to understand and finance professionals, in particular, are looking for more guidance around the value proposition and accounting treatment for cloud.  This video gives finance and IT professionals a better understanding of: • Cloud economics: changing cost dynamics and non-financial benef ...

Southwark embarked on a shared ICT service in November, with Brent and Lewisham councils, taking back direct control of their IT, after outsourcing technology requirements for many years. We began by holding workshops for senior managers in all three organisations to look at the parameters involved in shared services and to try and understand each other’s points of view. This ...

Eduserv’s Executive Briefing Programme have investigated the complexity and the variety of shared services relationships and the due diligence required to help to ensure success. Working with many councils and specialists in the field, our findings have been used to develop an assessment tool ‘RASP’ [Readiness Assessment for a Shared Services Programme] with Socitm, now freely ...

Focusing on shared services across local authorities, this week’s Eduserv webinar, hosted by Jos Creese Principal Analyst, Eduserv Executive Briefing Programme, features first-hand accounts of council shared service experiences. From partnership, trust and compromise to conflict and high emotion, Ed Garcez, CIO & CDO, Camden, Haringey and Islington Shared Service, Emma Mar ...