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In the past couple of years Eduserv has contributed many articles to Third Sectoron digital transformation. One of the themes we’ve discussed most frequently is the need for all departments to come on the journey, especially ones such as finance that are currently perceived to just "not get it". The problem is that digital requires speed and action. Finance, on the other hand, ...

Over the past few years we’ve got used to hearing about the benefits of User Experience (or UX) design in the development of charities’ digital services. But usually we hear only the headlines about the boost this can provide to donations. What’s often underplayed is the extent to which the UX process also removes underlying uncertainty and massively reduces wasted effort and ...

Eduserv and the Charity Finance Group (CFG) have joined forces on a research and engagement project to investigate the role of finance in digital change in the charity sector.  The aim of the programme is to facilitate peer learning, helping charities to adapt to and get the most from the changing digital landscape. Using surveys, roundtable discussions and interviews, the pro ...

Download the guide here This guide and the research on which it is based, has been carried out jointly by the ‘Public Sector People Manager’s Association’ (PPMA), and the Eduserv Executive Briefing Programme (EBP). We are grateful to the LGA who have reviewed and commented on the final draft. It gives practical advice to HR professionals to help them to equip their organisati ...

The opportunity for the third sector is enormous, so what is holding our not-for-profit organisations back? "Digital leadership": an important, if contested and prematurely tired phrase. What we mean, surely, by digital leadership is simply the midwifery and bringing-up of digital business, being the convergence of business and technology. Don’t we? Digital leadership, for ...

We know from talking to our customers that the business case for the move can be complex to understand and finance professionals, in particular, are looking for more guidance around the value proposition and accounting treatment for cloud.  This video gives finance and IT professionals a better understanding of: • Cloud economics: changing cost dynamics and non-financial benef ...

Two major cyber-attacks recently brought chaos to services across the globe. But thanks to Eduserv’s team of security specialists, our clients were fully protected at all times. In May, the Wannacry cyber-attack spread a strain of ransomware by exploiting a vulnerability in older versions of the Windows operating system. When triggered, the malware locked the user’s computer a ...

Earlier this week James Mulhern shared a timely reminder for charities to be thinking about cyber resilience in Third Sector. Here James continues this conversation with some reflections since the Petya cyber-attack, and explains why a thorough combination of technical, personal and procedural controls are the best ways to reduce risk. It is inescapable that almost a day doesn ...

Your homepage is an important part of your overall digital strategy. Not only is it often the starting point for many users, but it’s also a front of house for your entire organisation. Getting it right can be tricky, especially when there are different services all vying to be centre-stage. Take the following short quiz and find out how well your homepage is performing agains ...

In the fifth article of our series on the new General Data Protection Regulation (GDPR), Vee Rogacheva, User Experience (UX) Designer for Eduserv, explains how organisations can review their website and apps to ensure GDPR compliance and a good user experience. For most organisations today, websites and apps are crucial for capturing the personal data they need to improve mark ...

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