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Join the conversation: Next roundtable scheduled for 15 May, Stafford, register an interest to attend In the first in a series of research investigations on the topic of ‘digital and finance leadership’, CIPFA and Eduserv held a roundtable discussion this month with some leading public sector CFOs and experts in the field. The roundtable discussions covered key areas of concern ...

All colleagues in the public sector need to get involved in harnessing the benefits technology for a positive change, says CIPFA’s president Andrew Burns.  When it comes to deploying technology to improve the way we deliver public services, there is still a default assumption in most organisations that any new initiative will be led and delivered by the IT team. Althou ...

In the past couple of years Eduserv has contributed many articles to Third Sectoron digital transformation. One of the themes we’ve discussed most frequently is the need for all departments to come on the journey, especially ones such as finance that are currently perceived to just "not get it". The problem is that digital requires speed and action. Finance, on the other hand, ...

Over the past few years we’ve got used to hearing about the benefits of User Experience (or UX) design in the development of charities’ digital services. But usually we hear only the headlines about the boost this can provide to donations. What’s often underplayed is the extent to which the UX process also removes underlying uncertainty and massively reduces wasted effort and t ...

The Department for Education (DfE) decided to make the move to Microsoft Azure as part of a wider modernisation programme that began two and a half years ago with a vision of becoming a more agile organisation, with the ability to bring new digital services to market rapidly.

Download the guide here This guide and the research on which it is based, has been carried out jointly by the ‘Public Sector People Manager’s Association’ (PPMA), and the Eduserv Executive Briefing Programme (EBP). We are grateful to the LGA who have reviewed and commented on the final draft. It gives practical advice to HR professionals to help them to equip their organisation ...

Sharing information and technology services across local authorities has changed. Sharing used to focus on realising efficiencies through economies of scale and user productivity improvements, at the expense of encouraging greater integration and collaboration across services. As shared services have extended beyond the back-office (with some councils merging front-office servi ...

We know from talking to our customers that the business case for the move can be complex to understand and finance professionals, in particular, are looking for more guidance around the value proposition and accounting treatment for cloud.  This video gives finance and IT professionals a better understanding of: • Cloud economics: changing cost dynamics and non-financial benefi ...

Southwark embarked on a shared ICT service in November, with Brent and Lewisham councils, taking back direct control of their IT, after outsourcing technology requirements for many years. We began by holding workshops for senior managers in all three organisations to look at the parameters involved in shared services and to try and understand each other’s points of view. This i ...

Eduserv’s Executive Briefing Programme have investigated the complexity and the variety of shared services relationships and the due diligence required to help to ensure success. Working with many councils and specialists in the field, our findings have been used to develop an assessment tool ‘RASP’ [Readiness Assessment for a Shared Services Programme] with Socitm, now freely ...

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