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Listen to the EBP skills for digital change webinar We are all told that ‘digital’ is much more about ‘people and cultures’ than it is about ‘process and technology’, so why is it that so many digital programmes still gravitate back to a technology focus (systems, websites, cyber, iPads, social media tools etc), and why are so few HR professionals at the heart of digital change ...

Two major cyber-attacks recently brought chaos to services across the globe. But thanks to Eduserv’s team of security specialists, our clients were fully protected at all times. In May, the Wannacry cyber-attack spread a strain of ransomware by exploiting a vulnerability in older versions of the Windows operating system. When triggered, the malware locked the user’s computer an ...

For almost ten years, the benefits of migrating away from on-premise systems have been discussed at length. But still, cloud adoption remains a particularly conspicuous elephant in the room for many of the UK’s largest public and third sector organisations. The reticence is partly understandable given the volume of contradictory advice on the subject. Some claim, incorrectly, t ...

Earlier this week James Mulhern shared a timely reminder for charities to be thinking about cyber resilience in Third Sector. Here James continues this conversation with some reflections since the Petya cyber-attack, and explains why a thorough combination of technical, personal and procedural controls are the best ways to reduce risk. It is inescapable that almost a day doesn’ ...

The word ‘digital’ can be unhelpful or even misleading if it is not explained carefully. It is a widely used but often a poorly defined term. At the same time, it’s a term that local government needs to get to grips with – and not just those who are perceived to be working in ‘digital’ or technology roles, but across the workforce. The Eduserv Executive Briefing Programme’s lat ...

This article was originally published in the MJ It is generally accepted that creating digital public services is more about changing culture and behaviours in organisations than it is about introducing new technologies. It is surprising therefore that we seem to spend relatively little effort either defining what we really mean by ‘digital’ in practical terms, or the skills re ...

Matt Prosser, Chief Executive, Dorset Councils Partnership, is guiding the Eduserv Executive Briefing Programme on our ‘Skills for digital change’ research as part of his role on the programme’s Steering Group. This month Matt shared his thought on digital leadership in The MJ.

In an interview published in ITPRO this week, Ed Garcez, Chief Digital and Information Officer (CDIO) of Camden, Haringey and Islington Councils - and friend of the Executive Briefing Programme – talked about shared learning, bringing new talent to the public sector and using data better. As usual, Garcez is absolutely on the money with his views and hit on a number of hot topi ...

Your homepage is an important part of your overall digital strategy. Not only is it often the starting point for many users, but it’s also a front of house for your entire organisation. Getting it right can be tricky, especially when there are different services all vying to be centre-stage. Take the following short quiz and find out how well your homepage is performing against ...

This article was originally published in The MJ In just over a year, the General Data Protection Regulation will go live, transforming the way councils collect and store personal data. When it comes into effect in May 2018, GDPR will lay down new rules covering consent to hold and process data, the right to be forgotten or to make subject access requests with regard to data hel ...

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