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Southwark embarked on a shared ICT service in November, with Brent and Lewisham councils, taking back direct control of their IT, after outsourcing technology requirements for many years. We began by holding workshops for senior managers in all three organisations to look at the parameters involved in shared services and to try and understand each other’s points of view. This i ...

Eduserv’s Executive Briefing Programme have investigated the complexity and the variety of shared services relationships and the due diligence required to help to ensure success. Working with many councils and specialists in the field, our findings have been used to develop an assessment tool ‘RASP’ [Readiness Assessment for a Shared Services Programme] with Socitm, now freely ...

Focusing on shared services across local authorities, this week’s Eduserv webinar, hosted by Jos Creese Principal Analyst, Eduserv Executive Briefing Programme, features first-hand accounts of council shared service experiences. From partnership, trust and compromise to conflict and high emotion, Ed Garcez, CIO & CDO, Camden, Haringey and Islington Shared Service, Emma Mari ...

Andy Powell, Eduserv Chief Technology Officer, has been appointed a judge of The Shield in the Cloud Innovation Challenge - the first global anti-corruption innovation challenge to reward start-ups, corporations and governments working in innovative technology aiming to promote transparency and accountability compliance worldwide. Organised by C5 Accelerate, an international te ...

Shared Services in the public sector can mean many things, from an informal agreement to collaborate, to a deep and fully integrated model. We know that most councils are now in some form of shared service, and what is common is the need to do proper preparation and due diligence, both to agree what is going to be shared, but also to uncover the main agree of risk and vulnerabi ...

Our Executive Briefing Programme research found that cloud strategy within local authorities is still developing – for example with only 39% saying they have a cloud IT policy in place. Today many local authorities are considering public cloud for its flexibility and broad service offering. However, there are misconceptions about public cloud’s suitability for local government ...

With new innovative IT solutions to take advantage of, citizens expecting digital services and shrinking IT budgets, the demands on IT teams are ever-evolving. Therefore the way Local Authorities operate and manage their IT estates needs to evolve with it.   But how should they evolve? What does a modern IT operating model look like? And how does cloud fit into this? In this ...

Listen to the EBP skills for digital change webinar We are all told that ‘digital’ is much more about ‘people and cultures’ than it is about ‘process and technology’, so why is it that so many digital programmes still gravitate back to a technology focus (systems, websites, cyber, iPads, social media tools etc), and why are so few HR professionals at the heart of digital change ...

Two major cyber-attacks recently brought chaos to services across the globe. But thanks to Eduserv’s team of security specialists, our clients were fully protected at all times. In May, the Wannacry cyber-attack spread a strain of ransomware by exploiting a vulnerability in older versions of the Windows operating system. When triggered, the malware locked the user’s computer an ...

For almost ten years, the benefits of migrating away from on-premise systems have been discussed at length. But still, cloud adoption remains a particularly conspicuous elephant in the room for many of the UK’s largest public and third sector organisations. The reticence is partly understandable given the volume of contradictory advice on the subject. Some claim, incorrectly, t ...

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