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Shared Services in the public sector can mean many things, from an informal agreement to collaborate, to a deep and fully integrated model. We know that most councils are now in some form of shared service, and what is common is the need to do proper preparation and due diligence, both to agree what is going to be shared, but also to uncover the main agree of risk and vulnerabi ...

Our Executive Briefing Programme research found that cloud strategy within local authorities is still developing – for example with only 39% saying they have a cloud IT policy in place. Today many local authorities are considering public cloud for its flexibility and broad service offering. However, there are misconceptions about public cloud’s suitability for local government ...

With new innovative IT solutions to take advantage of, citizens expecting digital services and shrinking IT budgets, the demands on IT teams are ever-evolving. Therefore the way Local Authorities operate and manage their IT estates needs to evolve with it.   But how should they evolve? What does a modern IT operating model look like? And how does cloud fit into this? In th ...

Listen to the EBP skills for digital change webinar We are all told that ‘digital’ is much more about ‘people and cultures’ than it is about ‘process and technology’, so why is it that so many digital programmes still gravitate back to a technology focus (systems, websites, cyber, iPads, social media tools etc), and why are so few HR professionals at the heart of digital chang ...

Two major cyber-attacks recently brought chaos to services across the globe. But thanks to Eduserv’s team of security specialists, our clients were fully protected at all times. In May, the Wannacry cyber-attack spread a strain of ransomware by exploiting a vulnerability in older versions of the Windows operating system. When triggered, the malware locked the user’s computer a ...

For almost ten years, the benefits of migrating away from on-premise systems have been discussed at length. But still, cloud adoption remains a particularly conspicuous elephant in the room for many of the UK’s largest public and third sector organisations. The reticence is partly understandable given the volume of contradictory advice on the subject. Some claim, incorrectly, ...

Earlier this week James Mulhern shared a timely reminder for charities to be thinking about cyber resilience in Third Sector. Here James continues this conversation with some reflections since the Petya cyber-attack, and explains why a thorough combination of technical, personal and procedural controls are the best ways to reduce risk. It is inescapable that almost a day doesn ...

The word ‘digital’ can be unhelpful or even misleading if it is not explained carefully. It is a widely used but often a poorly defined term. At the same time, it’s a term that local government needs to get to grips with – and not just those who are perceived to be working in ‘digital’ or technology roles, but across the workforce. The Eduserv Executive Briefing Programme’s l ...

This article was originally published in the MJ It is generally accepted that creating digital public services is more about changing culture and behaviours in organisations than it is about introducing new technologies. It is surprising therefore that we seem to spend relatively little effort either defining what we really mean by ‘digital’ in practical terms, or the skills ...

Matt Prosser, Chief Executive, Dorset Councils Partnership, is guiding the Eduserv Executive Briefing Programme on our ‘Skills for digital change’ research as part of his role on the programme’s Steering Group. This month Matt shared his thought on digital leadership in The MJ.

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