News, views and events related to the services we provide to government, charity, education and research customers.


  • Report on engaging volunteers through digital tools

    November 2014Engaging volunteers through digital tools front cover

    This report brings together the key issues, priorities and barriers around the use of digital platforms to drive volunteer engagement as well as looking at what future success would be like in this area. 

  • Report on putting cloud to work in local government

    October 2014Cover of cloud and local government report

    This report examines what is motivating local authorities to move to the cloud, how IT leaders are managing the transition and how they ensure their plans stay on track to achieve the business’s objectives.

  • Strategic cloud adoption for government

    Strategic cloud adoption for governmentSeptember 2014

    This guide is suitable for senior officers within government who are responsible for business and IT transformation, estate management and mapping their organisation’s IT to its business strategy.





  • 5 Negotiation tips that work

    When it comes to negotiation it isn’t just about the money. It’s about the total cost of ownership and the perceived value. Most importantly, it isn’t a competition between the parties. Here are my five tips for a successful negotiation: 1. Make a plan Any negoti...

  • Access denied? Shades of grey in resource licence terms

    Librarians and lecturers are often expected to enable access to subscribed resources to organisations their university has partnered with. But this can cause a major licensing headache and has quite a large associated risk. Although licence terms and conditions for online...

  • OpenAthens customer user group

    October 15 saw the first of our new UK & Ireland OpenAthens user group meetings. Held at the impressive Library of Birmingham, twelve different sites were represented from higher education, further education and public sector research. All sites have been using OpenAt...

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