Our reports provide industry insight and analysis that will help you navigate the challenges of digital change.
This Report brings together research from a survey conducted alongside Universities UK of over 80 digital, marketing and communications professionals, supplemented with interviews with 10 leaders in the sector, to identify the key challenges and priorities when managing university websites.
This report summarises top ten findings from a roundtable discussion hosted with the London Borough of Hackney on 'Designing for digital service delivery'
Our report looks at 20 examples of Digital Design Principles application by local government in the UK.
Integration of health and social care services is central to the Government’s programme of reform. This Part II report tackles the role of digital design and adoption in achieving successful integration.
This charity report provides a picture of the reality of digital, with examples of the different ways charities can and are delivering digital change across their organisations.
Three years on from Government Digital Service’s ‘Cloud First’ policy announcement, we have tested the extent to which this has penetrated local government. With responses from 408 UK councils, this report provides a comprehensive picture of cloud use in local government.
The findings from a roundtable discussion with local government CIOs and shared service directors - including motivations for sharing, key factors for shared service success and barriers to to overcome.
To build a clearer picture of the state of cloud adoption in local government we asked every council in the UK a set of questions. This initial report – the first of two we will publish – shows the state of play of the top 100 councils by revenue.
It is arguably health and social care integration which will define and shape the role of technology in future public services design more than any topic. This report reviews the context and challenges, and provides recommendations towards creating integration.
This step by step guide offers advice on how local government organisations can assess their readiness for cloud. Following this, the guide will offer advice on how to begin to build a cloud strategy.
This report summarises the discussion and survey findings from Eduserv's research at "Think Cloud for Local Government", giving some new insight into cloud adoption maturity in local government.
In this local government executive briefing paper, our principal analyst and former local government CIO Jos Creese shares his thoughts on whether creating a local equivalent to GDS and establishing local government digital standards would be a good idea.
Charity leaders still aren’t fully addressing the issues that will allow digital to become core to the way charities work. Without this top down approach to transformation, digital leads are worried that charities will cease to exist in a digital world. This report outlines 5 key areas that charity leaders should address to start moving the digital agenda forward.
Only a small minority of charities are making headway on the digital agenda.
This report outlines our manifesto for digital change in charities - four clear messages for Heads of Digital and charities who want to make headway on this issue about what they need to do differently.
The sharing of public sector services continues to grow. And with such high dependency on digital technology it is important to get the IT right. This report outlines the digital considerations when undertaking a shared service programme; providing practical guidance on where to begin, and the IT elements required to plan a successful transformation.
There are pressures on universities to improve the overall student experience whilst they face real cuts in their budgets. Students expect their university to provide the IT and library resources they need to complete their studies. This report explores what needs to be done to support universities.
Today’s CEOs require their IT teams to be more focused on business outcomes. But what should IT leaders be prioritising, and what role does technology play? Understand the policies driving CEO thinking; and how IT can deliver business impact by cutting costs, reducing demand and improving services.
This report brings together the responses from multiple local government CEOs, to find out what they want from CIOs, CTOs and their IT teams, to help meet future public needs.
This report explores the issues around the management and provision of learning resources in FE, highlighting UK colleges’ priorities to deliver a 'digital first’ teaching experience, and what more needs to be done to ensure the availability resources. It suggests some practical solutions to improving quality whilst reducing costs.
The research captured the views of 100 senior government professionals that manage or influence decisions on IT to find out how well current IT systems and cloud adoption are stacking up against business needs and objectives in central government.
This report explores how charities are tackling the transformational challenge in practice. We look at current priorities, the challenges, and how to create the right culture to make change happen.
This report explores how councils are tackling the challenges of smaller budgets and raising citizen expectations through changes to the way they approach and manage their IT.
We researched the importance of identity and access management with over 550 librarians across academic, healthcare, government and corporate sectors worldwide.
A guide which explains what managed cloud services are and helps you assess whether building your own in-house capability, or outsourcing to a specialist provider is the right choice for your organisation.
This report uses interviews and focus groups with 28 charities held with communications network CharityComms, to offer insight and advice on using digital services to drive better volunteer engagement.
This report examines what is motivating local authorities to move to the cloud, how IT leaders are managing the transition and how they ensure their plans stay on track to achieve the business’s objectives.
This guide is suitable for senior officers within government who are responsible for business and IT transformation, estate management and mapping IT to business strategy.
This step-by-step guide will help government organisations through the process of procuring cloud services via Digital Marketplace. It covers what accredited cloud services are, procurement preparation, comparing suppliers and how to make the final decision. The guide offers insight and questions to ask at every stage of the procurement cycle to help government compare suppliers on a like-for-like basis.
This report will help government IT decision-makers look at how they can use cloud to transform their organisation and improve services. Based on a survey of 800 civil servants and interviews with senior civil servants and CIOs on the current state of government cloud adoption along with future plans.
We look at how digital and IT teams can work together to successfully manage and deliver digital projects in the charity sector. We also look at roles and responsibilities, what barriers prevent charities improving the delivery of digital projects, and how these can be overcome in co-operation with IT to deliver the best results.
We examine key areas of website performance to help charities improve how they use their site for fundraising. We look at mobile performance, desktop speed, accessibility and the overall donation journey on PC and mobile. We also compare the website performance of five major categories of charities; aid, children, environment, health and animal and interview digital leads from some of the UK's biggest charities to identify concerns and examples of best practice.