Support

OpenAthens (technical) service desk

Provides support for OpenAthens customers who have any questions about the operation and use of the service and interfaces. They also provide technical support for any OpenAthens products and services you’re using.

Email: athenshelp@eduserv.org.uk

Web:  Visit the support website or via the 'Log a query' button in the Administrator Area.

Telephone: +44 (0) 1225 474333. Our offices are open Monday-Friday 9:00-17:00 (UK time).

See the technical documentation for OpenAthens documentation.

Non-technical support

Provides non-technical support for anyone with more general queries: this could be about your licence, an invoicing query or even if you just need to chat about options and costs.

Email: help@eduserv.org.uk

Telephone: +44 (0) 1225 474380. Our offices are open Monday-Friday 9:00-17:00 (UK time).

Users - for help with accessing resources (username, password etc), please contact the OpenAthens administrator at your institution. 

OpenAthens service status

For the most up-to-date information about OpenAthens service availability, visit the service status page.