Managed Infrastructure

With Managed Infrastructure we take responsibility for managing the hardware layer. We will procure, deploy, scale and manage servers, storage and network devices, delivering a highly available and resilient infrastructure platform.

With full administrative access via VPN and remote desktop clients, you remain in control of your operating systems and applications, licensing, configurations, monitoring, and management.

Our Managed Infrastructure service enables you to:

• Outsource the hardware layer, freeing up your IT team for higher value activity
• Increase availability and stability at the hardware level with high quality datacentre facilities, hosting infrastructure and 24x7x365 operations support
• Retain control over operating systems and applications so they can be configured and managed as you see fit
• Cut costs and control spend through reduced capital outlay and transparent pricing

Key features include:

Infrastructure provision & management

• Enterprise class server, storage and network components
• Full support and maintenance of all hardware devices, including:
• Management of maintenance agreements with vendors
• Firmware upgrades in accordance with vendor guidelines
• Full asset management, including inventory and change control
• Full access to the hardware platform via VPN and remote desktop clients

Service

• Core infrastructure uptime guarantee
• 24x7x365 access to the Eduserv Service Desk for incidents and service requests
• A flexible, business-led Service Level Agreement covering service components in a transparent and meaningful way
• World class ITIL service management best practice that is 27001 compliant

Facility 

We use a state-of-the-art facility which is ISO 27001 compliant and has: 

• N+1 power, UPS and cooling infrastructure
• 24x7 on-site security
• Multi-gigabit network links via diverse physical and logical routes
• Multiple carriers on site including Virgin Media, Cable & Wireless and BT
• Advanced fire and flood detection systems

Find out more about our Data Centre.

Added services

We offer a wide range of additional services to complement our Managed Infrastructure service. Here is just a sample of what we can provide - please contact us for more information: 

• Architecture requirements analysis & design consultancy
• Operating system and application builds including hardening to specification
• Backup and restoration services
• A full system-wide security audit, including penetration testing
• Hardware dual sited for business continuity where required
• 24x7 monitoring and alerting at OS, application and service layers