Managed Application Environment

This is a tailored, flexible, fully managed service for critical websites and applications which will meet the needs of your business 24x7.

Our Managed Application Environment ensures you achieve the highest levels of availability, stability and security.

We can take full control of, and accountability for, the end-to-end service infrastructure, from data centre operations right through to management of bespoke applications, leaving you to focus on content and strategy. You can also take advantage of our web development services for your complete web presence. We can help with site design, content management and data integration to fully managed operations.

Our Managed Application Environment helps you to:

• Focus on core activities, confident that day-to-day service operations are in safe hands
• Reduce costs through economies of scale, shared infrastructure and virtualisation technology
• Improve service levels and user experience through resilient, stable infrastructure and 24x7 monitoring and support
• Embrace change, safe in the knowledge that our services are completely flexible to meet evolving requirements

Key features include:

Service

• Our service design consultancy ensures thorough planning to cater for current and future demands 
• Our Service Level Agreements cover availability, service support and reporting in a transparent and meaningful way 
• We can take full control of, and accountability for, the service infrastructure, from data centre operations to management of bespoke applications, including:
• patching, bug fixes and specialist support
• full change control of live environments using best practice change, configuration and release management processes
• full asset management, including software licensing
• Our 24hr Service Desk provides you with a single point of contact, staffed by experienced IT professionals ready to take ownership of incidents and service requests
• Comprehensive and flexible service support and delivery process that integrates with your workflow for seamless, unified service control and governance
• Site monitoring and management 24/7 to continuously check service integrity and application performance, remedying issues before they impact your service 
• A range of cost-effective Disaster Recovery services to meet your business continuity requirements
• ITIL service management best practice and ISO27001 controls

Underlying infrastructure and platform

• State of the art N+1 datacentre facilities owned and managed by us
• Highly resilient, enterprise class server, network and storage hardware layers
• Microsoft application platform including Windows Server, SQL Server, IIS, .Net
• Open source platform including Redhat Linux, Apache, MySQL, Perl.
• Content Management Systems including Sitecore and Umbraco
• Physical or virtual environments