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Tag Archives: GDS

Opinion: Local government digital standards and the formation of local GDS

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Last month ‘LocalGov Digital’, a recently formed group of digital leaders, published the Local Government Digital Service Standard. Working with GDS, who’s own ‘digital by default’ standard was launched last June, the standard suggests a common approach for local authorities to deliver excellent quality, user centred, value for money digital services. There is a powerful […]

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Time to change our expectations of digital public services

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A recent survey by Which? criticised the HMRC helpline for taking an average of 38 minutes to answer a call. But in this digital age, shouldn’t the telephone be a last resort after live chat, self-service and automated help? We’ve still got a long way to go in designing ‘digital by default’ public services. Well-designed […]

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People, not technology, block the path to digital transformation

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Our latest research report finds that in 2015 we are seeing a major shift in central government thinking on how it uses technology to transform the way it works and delivers services. In the past the main focus has been to use technology for cost reduction or quick tactical wins, such as giving people the […]

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Consistency and value in local government digital services should be driven by G-Cloud, PSN and suppliers

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On our regular blog on Cloud Technology News we have been looking at a local government GDS, here is our latest post by Ivan Harris. When head of Rotherham Council ICT Richard Copley recently called for a Local Government Digital Service, I immediately thought “that’s an ambitious idea and welcome thinking”. We should always be […]

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