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Eduserv Blog

News and views from the public sector IT specialists

New ways of working means change of approach for IT leaders

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When it comes to improving the way we work and deliver services in the public sector through digital transformation there is a glaring problem which is holding us back. This is not technology nor is it the quality of public sector IT teams. It’s the fact that IT is still effectively working in isolation from […]

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The origins of agile

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PDCA-Cycle

For some people, agile is a recent phenomenon (and at its most misunderstood, nothing more than a trendy recruitment buzzword). While the codification of agile methodologies, its spread across various industries, the associated rise in governance and agile-centred events have proliferated in the last decade, many practices that are widely assumed to be part of […]

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How can the Further Education sector deliver increased digital learning resources against the backdrop of budget cuts?

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A digital student learning experience cover

We are pleased to launch our latest insight report, ‘A digital student learning experience: How can the Further Education sector deliver increased digital resources against the backdrop of budget cuts?’ This report explores current issues around the management and provision of learning resources in FE, highlighting UK colleges’ priorities around the student learning experience, ‘digital […]

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Meet Kristina from our OpenAthens Service Desk team

Kristina - OpenAthens Support Analysts

We recently ran a customer satisfaction survey and one of the stand out reasons our customers would recommend OpenAthens was the service they receive from our Service Desk team: “Your customer service is outstanding – highly responsive and friendly.” “Customer service and technical support is excellent.” – OpenAthens healthcare and education customers, NPS survey feedback, […]

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