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Eduserv Blog

News and views from the public sector IT specialists

Getting things off your Chest

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Using Net Promoter Score to gather Chest Agreement customer feedback By asking our Chest Agreement customers two simple questions at intervals we have found an objective way of gauging whether what we are doing is having a positive (or negative) impact and discovering what matters most to them. The approach is known as the Net […]

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Shared Services Event – A bit about our guest speakers

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The Shared Services in local government event is rapidly approaching in March, and has thus far attracted attendees from Bathness, Plymouth, West Sussex, Devon, Mendip, and West Somerset councils (as well as further afield). The event looks set to have some great networks within local government as well a leading industry press; with chair Jos […]

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Developing your cloud strategy

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Cloud computing has enormous potential to both save local authorities money and give them the flexibility they need for the change-driven future that lies ahead of them. The combined benefits of digital first thinking and cloud solutions can truly enable an organization to reshape its service provision and through this meet budget objectives while protecting […]

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Further Education – Threats (and Opportunities).

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These are trying times for the Further Education community.  Against a backdrop of either looming or ongoing area-based reviews (ABRs), historical spending cuts and Ofsted visits, and as Hurricane Imogen bore down on the UK, around 250 delegates from colleges around the country and 20 exhibitors assembled on Monday at emfec’s annual conference in Robin […]

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